Riu Caribe Hotel Cancun, Cancun ∞ Discover spa retreats, reviews & deals for 2025

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Key details

About Resort

Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, Mexico, 77500

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Room Adults only

Max:

2 persons

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Guest Room

Max:

3 persons

Bed options:

1 Double bed

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Oceanfront Room

Max:

2 persons

Bed options:

1 Double bed

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Getting around

Explore a range of transportation options for your spa getaway

City Center

Cancun 4.7 mi

Airports

Isla Mujeres (ISJ) 13.9 mi

Cancun (CUN) 14.4 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

Comfortable and Spacious

“The room I stayed in was spacious and clean, featuring a large walk-in shower and two washbasins. The super king size bed was surprisingly comfortable, ensuring that I had a restful sleep every night of my stay. Additionally, the mini-bar was well stocked every other day, which was a nice touch for an all-inclusive experience.” view full review

Delicious Variety

“I found the food options to be varied and well-cooked, particularly at the main buffet restaurant, where there was always something new to try each day. The outdoor pool bar served delicious pizzas and snacks, which made for a good afternoon treat while lounging by the pool. I particularly enjoyed the themed dinner nights, which added a fun twist to the dining experience.” view full review

Relaxing Pool Areas

“The pools were a highlight of my stay, especially the quiet pool which offered stunning views and a peaceful atmosphere. It was the perfect place to unwind with plenty of sun beds available. I also appreciated the variety of activities offered around the main pool, which kept the vibe lively and engaging without being overwhelming.” view full review

Exciting Evening Activities

“Each evening, there was a range of entertainment options, including karaoke and live performances in the lobby bar area. I attended a couple of shows and found them to be enjoyable, enhancing the overall vacation experience. For those looking for a little more fun, the themed nights were particularly well planned and added great energy to the atmosphere.” view full review

General

Smoking allowed in designated areas
Free Wi-Fi
Parking
24-hour reception
No pets allowed
Rooms/ Facilities for disabled
Air conditioning in public areas
Baggage storage
Elevator
Currency exchange
ATM/Cash machine
Sundry/Convenience store
Gift/Newsstand
Beauty salon

Sports & Fitness

Fitness center
Kayaking
Tubing
Tennis
Pool tables
Fitness studio

Services

Room service
Bicycle rental
Dry cleaning
Tours/Ticket assistance
Wedding services
Stores/Commercial services
Bell staff/Porter
Computer connection

Dining

Continental breakfast
Restaurant
Lobby bar
Poolside snack bar
Snack bar
Dinner
Coffee/Tea in lobby
Free breakfast
Buffet breakfast

Business

Conference room

Children

Children's pool
Playground
Kids club

Facilities for people with disabilities

Bathroom for disabled

Spa & Leisure

Outdoor swimming pool
Beach access
Beach umbrellas
Beach towels
Sun loungers
Entertainment
Garden area
Television in lobby
Spa & wellness center
Sauna
Turkish bath
Steam room
Jacuzzi
Treatment room
Massage

Room features

Wi-Fi in rooms
In-room air conditioning
In-room safe
Mini-bar
Balcony
Ironing facilities

Bathroom

Hair dryer

Media

Cable/ Satellite television
Telephone
AM/FM alarm clock

Location

Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, Mexico, 77500

Map view

street view

Blvd. Kukulcan, Km 5.5, Lote 6-C, Zona Hotelera, Cancun, Mexico, 77500

City landmarks

Beach

Playa Langosta

2300 ft

Blvd. Kukulcan Km 4.5 Terminal Playa Linda Hotel Zone

Scenic Tower Cancun

4900 ft

Blvd. Kukulcan Km. 4.5

Jardin del arte

2900 ft

Harbor

Aquatours Cancun

2100 ft

Marina Adventure Bay

Bungee in Cancun

2200 ft

Kukulcan Boulevard

Playa Tortuga Ferry Terminal

2400 ft

Church

Parroquia de Cristo Resucitado

1.2 mi

Blvd. Kukulkan k.m. 3.5

Sail Away Cancun

2400 ft

Blvd. Kukulcan km.5

Galeon Capitan Hook

4400 ft

Blvd. Kukulcan Km 9

Cancun Convention Center

1.8 mi

Night club

Coco Bongo

1.9 mi

Beach

Playa Tortugas

1.3 mi

Night club

The City Nightclub

1.9 mi

Night club

Palazzo

2.0 mi

Beach

Chac Mool Beach

1.9 mi

Blvd. Kukulcan Km 4 Hotel Zone

Museo de Arte Popular Mexicano

2.1 mi

Night club

Mandala Nightclub

1.8 mi

Gallery

Galeria Balance Cancun

1.7 mi

CancunMexico

El Eden Ecological Reserve

1.9 mi

Night club

Daddy'O

1.9 mi

Beach

Playa Forum

2.0 mi

Beach

Mandala Beach Club

1.9 mi

Beach

Playa Las Perlas

2.0 mi

Andiani Travel Group

1.9 mi

Monumento a los Ninos Heroes

1.9 mi

Chetumal Km 36. 5

Water Park at The Grand

1.9 mi

Punta Nizuc - Cancún 210

Playa Lagarto

2.0 mi

Aquarium

Interactive Aquarium

2.4 mi

Blvd. Kukulcan

Parque Ventura Cancun

2.1 mi

Nearby

Blvd. Kukulkan 5. 5 Playa Langosta

Float Fun Cancun

1800 ft

Restaurants

Caminos

1500 ft

Blvd Kukulkan km 5.8 Mza 37 lt 18 Secc-C Zona Hotelera

Bonanza

2900 ft

Blvd Kukulcan K.M. 6.5 Interior Playa Tortugas

Reviews and Ratings <br />

Feedback from previous guests about their experience.

84%

loved the resort and would return for another relaxing stay

Lovely pool area

Nice beach access

Health safety concerns

Poor service from reps

8.4/10

Great

Rooms

6.0

Location

8.0

Service

6.4

Dining

6.0

Virginia

United States of America, February 2025

7.6/10

Our stay at Riu Caribe was a mixed bag. The beach and pool area are stunning, and the food options were plentiful and delicious. However, our room felt a bit outdated and the staff's demeanor varied, which impacted our overall experience. Still, the entertainment team was fantastic, making the holiday enjoyable overall.

Rooms

7.0

The rooms were clean but showed some signs of wear and could use an update. Despite this, they were adequately maintained and comfortable for our needs.

Service

6.0

While some staff were friendly and engaging, particularly at the swim-up bar, others were less welcoming, which was disappointing for a resort experience.

Location

9.0

The hotel is in a prime location, with the beautiful beach just steps away from the pool. It's a bit far from nightlife, but local buses and taxis make it easy to get around.

Dining

8.0

Dining options were extensive, and the food was generally fresh and tasty, though some may find the buffet offerings a bit repetitive.

Facilities

8.0

The facilities were well-kept, especially the pool area. The entertainment and activities provided were enjoyable and varied.

Thomas

United States of America, February 2025

6.2/10

Overall, my stay at Riu Caribe was a mixed bag. The beach area was nice and the staff made an effort to provide good service, but the hotel felt a bit outdated and the food options were not as impressive as I had hoped. While the resort was clean, I encountered several maintenance issues, and the noise from spring breakers was disruptive at night.

Rooms

6.0

The room I stayed in was average with some maintenance issues like broken fixtures, but it was cleaned daily to a good standard.

Service

7.0

The customer service was generally responsive and accommodating, but I did encounter some delays and issues with maintenance.

Location

7.0

The location is decent, close to the beach and not too far from local nightlife, though some noise from partying could be heard at night.

Dining

5.0

Dining options were varied, but I found the food to be mediocre compared to other resorts I've visited, with the exception of the Mexican buffet.

Facilities

6.0

While the pools were clean, I noticed that cleanliness around the communal areas could be improved, as chairs and cups were often left unattended.

James

United States of America, December 2024

7.8/10

We had an amazing stay at the Caribe! The food options were plentiful and varied, and both the beach and pool areas were relaxing with plenty of space. While the staff were incredibly hard-working and friendly, some of the room amenities could use a bit of updating. Overall, a fantastic resort experience, just a few minor issues with the room.

Rooms

7.0

The room was clean and spacious with a beautiful sea view, but it could use some renovation. We had a double when we expected a twin, which was a bit confusing.

Service

9.0

The service was impressive overall. The staff, especially Andrea at reception and bar staff like Vicente, truly went above and beyond. They were friendly and attentive, which made our stay much more enjoyable.

Location

8.0

The location was stunning, right on the beach with beautiful views. It was a bit far from town, but we didn't mind the serene surroundings.

Dining

8.0

The dining options were good, especially the Mexican and Asian restaurants, which were standout experiences. However, the buffet did get repetitive after a few days.

Facilities

7.0

The facilities were great, with ample pool and beach options. However, the entertainment could be improved, particularly with more live performances.

Leonard

United States of America, December 2024

6.4/10

My stay at this resort was a mixed bag. The location is excellent with easy access to the beach, and the pool area was nice. However, the rooms really need refurbishment, and the food options were hit or miss. Overall, I enjoyed my time, but I expected more for the price I paid.

Rooms

5.0

The rooms were dated and in need of refurbishment, but we had a nice view from the 9th floor.

Service

6.0

Service varied greatly, with some staff being friendly and helpful, but overall it felt like they were understaffed.

Location

9.0

The resort is situated near the beach, and it's convenient to get around, which is a plus.

Dining

5.0

The dining experience was quite average; while there was a variety of food, it often felt repetitive and lacked quality.

Facilities

7.0

Facilities were decent, especially the pools, but they could use more maintenance.

Peggy

United States of America, October 2024

5.2/10

Our stay started off well, with a great welcome, but took a turn for the worse due to several health concerns and service issues. While the hotel had a lovely pool and beach area, our experience was marred by severe illness and maintenance problems. The staff’s attitude was inconsistent, with some being unfriendly and dismissive, which was disheartening given the hotel’s five-star rating.

Rooms

5.0

Initially, the room was fine, but we encountered issues with brown water and plumbing problems during our stay, which was quite disappointing.

Service

5.0

While some staff members were accommodating, the overall service experience was lackluster, especially with the TUI reps showing little concern for our issues.

Location

7.0

The hotel's beach location was lovely, but access to local attractions required transportation, which could be inconvenient for some.

Dining

5.0

The dining quality was poor; concerns over food safety made us hesitant to try anything aside from basic options.

Facilities

6.0

The pool area was nice and the beach access good, but the inconsistency in facility maintenance left much to be desired.

Lovely pool area

Health safety concerns